Help Is On The Way
All platforms - Additional content is gone after re-install
All platforms - The back button does not work
Android - I paid for additional content, but it is now locked again
Once you decide to purchase the additional content, you are taken to the Play Store where the full version is paid and downloaded. After the download, you must make sure to start the correct app to get all the content.
The lite version is not needed anymore once you download the full version, and it can be removed.
iPad - The app has no sound (anymore), even though the device is not muted
That slider can cause some confusion. It can either be used to toggle the Sound OR to toggle the automatic screen-rotation. You’ll have to specify in the settings menu of your device which type of functionality you want.
You will always hear system sounds and alerts, even if the device is muted!
For more information on the hardware-slider, please consult the offical documentation.
- The product you are referring to
- The platform you are using (iOS, Android etc.)
- The version of the operating system which your device is running on
- The steps necessary to reproduce your problem
We will normally get in contact with you during two business days.